EasyRxDose is an online platform that provides information about medicines and healthcare products and accepts orders for eligible products, subject to applicable prescription requirements and laws.
We provide product information to help customers understand medicines and healthcare products. Prescription medicines should be used only as directed by a qualified healthcare professional.
EasyRxDose is operated from India. Our business and contact information is provided on our Contact Us and About Us pages.
Customers should review the applicable policies and shipping information before placing an international order.
We accept orders for selected destinations where shipping is available, including the USA, Canada, Australia, and the UK. Product availability, prescription requirements, shipping options, and import rules can vary by country.
Before ordering, customers are responsible for checking whether the requested product can legally be imported, possessed, and used in their country.
No. The information on EasyRxDose is provided for general educational and informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.
Speak with a qualified healthcare professional before starting, stopping, or changing any medication.
No.
Prescription medicines require a valid prescription where applicable. Prescription requirements may vary depending on the product and destination country.
Do not purchase or use prescription medicine without appropriate medical guidance.
Yes, You can place an order after creating account. However, creating an account makes it easier to track your orders and order again later.
Log in to your account, go to My Profile > Account Settings > Change Password, and follow the steps.
On the login page, click Forgot Password, enter your email address, and follow the instructions sent to your email.
Yes. You can save multiple shipping addresses in your account. At checkout, simply choose the address where you want your order delivered.
Select the product you are interested in, review the available product information and ordering requirements, select the appropriate quantity, and follow the checkout instructions.
If a prescription is required, you may need to provide a valid prescription before the order can be processed.
Contact customer support at [email protected] as soon as possible if you need to change an order.
Changes may not be possible once an order has been processed, packed, or shipped.
You can check your order using the available order-tracking or account features.
If you cannot find your order information, contact customer support with your order details.
You can change items before your order is confirmed. Once it is confirmed, it is processed quickly and cannot be changed. If needed, you can cancel the order and place a new one.
You can update your billing information during checkout by clicking Edit Address. If you have already placed your order, please contact our support team at [email protected] to help you with the process. Billing details cannot be changed after the order has been shipped.
Please contact our support team as soon as possible. We will help update your email address so you can receive your order and tracking updates.
Delivery times are estimates and can be affected by payment processing, prescription verification, shipping carriers, customs procedures, local postal services, weather, and other circumstances.
If your order appears to be delayed, contact customer support so the shipment can be reviewed.
You may place another order when the product is available and you meet the applicable prescription requirements.
Do not automatically continue or change a prescription medicine without guidance from your healthcare professional.
At checkout, choose your preferred payment method and follow the steps to complete your order.
We accept secure payment methods shown at checkout.
No. We do not accept credit card payments at this time.
No. Gift cards are not accepted. Please use one of the payment methods available at checkout.
No. All orders must be paid for before they are shipped.
No. For security reasons, we do not accept payments over the phone. Please use one of the secure payment methods available at checkout.
Enter your discount code in the Coupon/Promo Code box during checkout and click Apply. Your discount will be shown before payment.
The code may have expired, may not apply to your order, or may have been entered incorrectly. Please check the code and its terms.
No. We currently do not accept credit or debit cards. Available payment methods are shown at checkout.
All orders are one-time purchases. You will not be charged again automatically.
Once your order is shipped, you will receive a tracking ID or link by email. You can use this ID or link to check your order status anytime.
Log in to your account and go to My Orders. Use the tracking link sent to your email.
Delivery times may vary depending on your country and customs processing.
- United States: About 10–21 business days
- Other Countries: About 15–28 business days
You can check your latest delivery status using the tracking ID or link sent by email.
If faster shipping is available for your location, you will see the option during checkout.
No. Overnight delivery is not available at this time.
Yes. If you miss the delivery, the courier may leave instructions to collect your parcel from your local post office.
The courier may try to deliver again or leave instructions for pickup at a nearby location.
No. Orders are shipped directly from our fulfillment centers, so store pickup is not available.
No. EasyRxDose is an online store only. All orders must be placed through our website.
If your order has not been shipped yet, log in to your account or contact our support team to update the address. Once an order has been shipped, the address cannot be changed.
Tracking information may take 24–48 hours after shipping to appear. If there are still no updates after that, please contact our support team at [email protected]
Shipping availability depends on the destination and the product being ordered.
Some medicines or healthcare products may not be available for shipment to certain countries because of prescription, customs, import, or other regulatory restrictions.
Yes.
International shipments may be inspected or delayed by customs or other authorities. The timing and outcome of customs processing are outside EasyRxDose’s direct control.
Customers are responsible for understanding the laws and import requirements that apply to medicines and healthcare products in their destination country.
Before placing an international order, check the requirements of the relevant customs, health, and regulatory authorities.
If a shipment is delayed, returned, confiscated, or refused by customs or another authority, the outcome may depend on the reason and the applicable laws and shipping terms.
EasyRxDose cannot guarantee that every international shipment will clear customs.
Contact customer support if your shipment encounters a customs issue.
Packaging and shipping methods depend on the product and destination.
Where discreet packaging is available, the shipment is prepared using appropriate external packaging without unnecessary product information displayed on the outside.
Free shipping depends on the destination, order value, and applicable shipping terms.
Please check the shipping information displayed during checkout before completing your order.
Returns of medicines may be restricted for safety and regulatory reasons.
Contact customer support before attempting to return any medicine. Do not send a medicine back without receiving appropriate instructions.
Contact customer support at [email protected] as soon as possible if you receive a product that does not match your order.
Provide your order information and relevant photographs or other requested details so the issue can be reviewed.
If your package or product arrives damaged, contact customer support promptly.
Keep the original packaging and take photographs of the package and product if requested. These details may be needed to investigate the issue with the shipping carrier or order team.
Contact customer support with your order number and details of the missing item.
The order will be reviewed against the shipment information.
Refund eligibility depends on the reason for the request, the status of the order, the product involved, and the applicable Refund & Returns Policy.
Some medicine orders may not be eligible for return or refund once processed or shipped.
If a refund is approved, the time required for the funds to appear in your account may depend on the payment method and financial institution.
Customer support can provide information about the status of an approved refund.
EasyRxDose collects and uses personal information according to its Privacy Policy.
This may include information required to process orders, communicate with customers, verify prescriptions where applicable, process payments, and provide customer support.
Payment information is processed using the payment methods and payment providers available during checkout.
Do not send payment card details through ordinary email or unofficial communication channels.
Prescription information should be provided through the official EasyRxDose ordering process when requested.
Access to prescription and order information should be limited to the purposes necessary to process the order and provide related services, subject to the applicable Privacy Policy.
No.
EasyRxDose provides product and educational information but does not replace an examination, diagnosis, prescription, or individualized medical advice from a qualified healthcare professional.
No.
Do not stop, change, or increase a prescribed medicine based solely on information found online.
Speak with your healthcare professional before making changes to your treatment.
If you believe you are experiencing a medical emergency or serious reaction, seek immediate medical assistance through the appropriate emergency service in your location.
Do not wait for an online response from EasyRxDose.
Product availability is subject to applicable laws, regulations, and our internal product restrictions.
Certain controlled, narcotic, or otherwise restricted substances may not be available for purchase.
Free shipping is available on orders above $299 USD. We may also offer free shipping during special promotions. Please check the offer details at checkout. Due to ongoing tariff negotiations affecting shipments to the USA, free shipping is currently not available for orders under $299 USD shipped to the United States.
Yes. We regularly offer discounts and special promotions. Check our homepage to stay updated on the latest offers.
No. We do not provide free samples due to safety and regulatory requirements.
International medicine orders may be subject to prescription, import, customs, and other legal requirements.
Before ordering, customers should verify that the specific medicine can legally be imported and possessed in their destination country.
No.
Product availability can vary by country because of prescription requirements, import restrictions, customs rules, product availability, and other legal or operational limitations.
No.
Customs authorities make their own decisions regarding imported goods. EasyRxDose cannot guarantee that an international shipment will clear customs or that a particular medicine can legally enter a specific country.
Depending on the destination, customs duties, taxes, fees, or other charges may apply.
Customers are responsible for applicable destination-country charges unless the order terms specifically state otherwise.
No.
Medicine laws and import requirements vary between countries and can change.
Customers should verify the applicable requirements with the relevant authorities or a qualified professional before ordering.
After you receive your order, you may receive an email asking for your feedback. You can also log in to your account, go to My Orders, and leave a review on the product page.
You can contact EasyRxDose through the contact information provided on our official Contact Us page.
For order-related questions, include your order number whenever possible so that the support team can locate your order more efficiently.
For order questions, provide your order number and a short description of the issue.
Do not send unnecessary sensitive medical or payment information through unsecured communication channels.
If your question is not answered here, contact EasyRxDose through the official Contact Us page.
For medical questions, speak with a qualified healthcare professional or pharmacist.
Information provided on EasyRxDose is intended for general educational and informational purposes. It is not a substitute for professional medical advice, diagnosis, or treatment.
Always follow the instructions provided by your healthcare professional and the product labeling. Do not start, stop, or change medication without appropriate professional guidance.
Prescription and medicine import requirements vary by country. Customers are responsible for complying with the laws and requirements applicable to their location.
If you believe you are experiencing a medical emergency, seek immediate medical attention.