Effective Date: 16 June 2026
At EasyRxDose, customer satisfaction is our priority. We strive to ensure every order is processed accurately and delivered safely. This Refund & Return Policy explains the circumstances under which cancellations, replacements, returns, and refunds may be available.
Order Cancellation
Orders may be canceled before they are processed and dispatched.
Cancellation requests may be accepted in the following situations:
- Product is out of stock
- Payment cannot be verified
- Prescription requirements are not met
- Customer requests cancellation before shipment
- Regulatory or shipping restrictions prevent fulfillment
Once an order has been shipped, cancellation requests cannot be guaranteed.
If EasyRxDose cancels an order before shipment, a full refund will be issued.
Order Processing and Shipping
Most orders are processed within 24–48 business hours after payment confirmation and verification requirements have been completed.
Once shipped, customers will receive shipment confirmation and tracking information when available.
Customers are responsible for providing accurate shipping and contact information. Incorrect shipping information may result in delivery delays, additional charges, or failed delivery.
PO Boxes and APO Addresses
We can deliver to PO Boxes and APO addresses, as long as your chosen delivery method supports it. To do so, simply set your Primary Shipping Address to your PO Box or APO address on your My Account page.
Customs
We operate offshore in India, and your order is considered an import by your local Customs. During this phase, when your parcel is processed by Customs, there might be a delay. We recommend allowing extra time and ordering in advance to avoid inconvenience. Customs may hold your order for a few days to up to 3 weeks, in extreme cases, before contacting you.
EasyRxDose is not responsible for delays caused by:
- Customs authorities
- Import restrictions
- Government agencies
- Postal services
- Courier companies
- Natural disasters or force majeure events
Customers are responsible for any customs duties, taxes, import fees, or related charges imposed by their country.
Lost Orders and Re-Shipments
We understand that sometimes orders may be lost during transit. In such cases, we offer a reshipment or refund provided you contact us within 8 weeks from the shipping date. Requests reported after 8 weeks will not be eligible for reshipments or refunds. To qualify for a replacement order:
- An additional 7 days must have elapsed beyond the standard delivery time since the ship date.
- The shipping address provided to us must be accurate.
If an incorrect address was supplied, you will be charged for the replacement order. When the original order is eventually returned to us, we will contact you with the refund details. Please note that the refund may take some time to process, as the “return” postage cost has not been covered.
Damaged, Incorrect, or Partial Deliveries
If you receive:
- A damaged product
- An incorrect product
- A partially fulfilled order
Please contact our support team within 45 days of delivery.
After reviewing the claim, EasyRxDose may provide:
- A replacement shipment
- A partial refund
- A full refund
Customers may be asked to provide photographs or supporting documentation to assist with the investigation.
Product Quality Concerns
If you are dissatisfied with the quality of a product, please contact us within 45 days of receiving your order.
Our team will review the issue and may offer:
- A replacement product
- Store credit
- A refund
Requests submitted after 45 days from the delivery date may not be eligible for review.
Returns
Due to the nature of pharmaceutical and healthcare products, returns are generally not accepted once products have been shipped.
Exceptions may be considered only if:
- The product was delivered incorrectly
- The product arrived damaged
- The product remains unopened, unused, and in its original packaging
Any approved return must be authorized by EasyRxDose before being sent back.
Unauthorized returns may be refused.
Conditions for Refund Eligibility
To qualify for a refund or replacement, customers may be required to provide:
- Order number
- Proof of purchase
- Photographs of damaged products or packaging
- Supporting information regarding the issue
EasyRxDose reserves the right to deny refund requests where fraud, misuse, or policy violations are suspected.
Refund Processing
Once a refund request has been approved, refunds will be processed using the original payment method whenever possible.
Refund processing times vary depending on:
- Payment provider
- Banking institution
- Country of residence
Most approved refunds are processed within 5–10 business days, although some financial institutions may require additional time.
Identity Verification
To protect customers against fraud and unauthorized transactions, EasyRxDose may request identity verification before issuing certain refunds, replacements, or high-value order adjustments.
Accepted identification may include:
- Passport
- Driver’s License
- National Identity Card
- Other government-issued photo identification
Contact Us
For questions regarding refunds, returns, replacements, or cancellations, please contact us:
EasyRxDose
Website: https://easyrxdose.com
Email: [email protected]
Our customer support team will make every reasonable effort to resolve your concern promptly and fairly.